We at BTLA Med Spa greatly appreciate your loyalty and we strive to offer excellent services and customer support. Our cancellation policy helps ensure our office runs smoothly and efficiently for all of our patients and appreciate your understanding and cooperation. All appointment cancellation and change communication must be done through
We are a Medical office and time allocated for an appointment is reserved exclusively for you. Please understand that a last minute change of mind prevents us from being able to offer that appointment time to another patient. We understand that sometimes, schedule adjustments are necessary; therefore, we respectfully request 24 hours notice for adjustments to your appointment and for cancellations. In our desire to be effective and fair to our patients and employees, the following will be honored:
When you cancel and/or reschedule less than 24 hours before of your scheduled appointment, in order to book future appointments, a $150 deposit will be required at time of scheduling for any future Filler appointments. *Non-refundable; deposit will be applied toward service.
When you cancel and/or reschedule less than 24 hours before your scheduled appointment for ALL other services, in order to book future appointments, a $75 deposit will be required at time of scheduling for any future appointments. *Non-refundable; deposit will be applied toward service.
Change of Mind at a scheduled Filler appointment will require a $150 deposit to book future Filler appointments.
Arriving Late runs the risk of losing your appointment slot and having to reschedule your service for another time
As a courtesy, our booking system will send you a confirmation text message 48 hours prior to your appointment date. Please ensure that we have your current cell phone number on file to receive confirmation text messages. Please allow enough travel time to arrive 10 minutes before your scheduled appointment time and visit our Directions page to help you find our new office location.
(filler pertains to: Restylane, Restylane Silk, Restylane Lyft, Restylane Refyne, Restylane Defyne, Versa, and Sculptra Aesthetic)
(all other services include: Dysport, Botox, Xeomin, Microneedling Therapy, VR & SR/IPL Photo Facial, Microdermabrasion, Chemical Peels, and Dermaplaning)
Minimums required per appointment: 75 units for Dysport, 30 units for Xeomin, and 30 units for Botox appointments. ONE valid Aspire rebate per patient, per day, per special (Aspire rebates DO NOT apply toward EZText Eligibility). ONE $15 EZText subscription promo per patient, per day (minimum $200 purchase on procedures to be eligible).